Technical Support Engineer

Job Descriptions

1. Responsible for pre-sales, sales, and after-sales technical support work in the corresponding region to support the regional performance achievement
2. Responsible for online and offline product demonstration and empowerment training; responsible for internal staff technical
3. Responsible for tracking, analyzing, debugging, and solving regional product problems to improve customer satisfaction
4. Responsible for improving the department’s knowledgebase, writing technical documents, videos, and so on;
5. Assist product testing, and improve product performance;
6. Responsible for travel in the region, and independently completing the travel tasks;
7. Responsible for after-sales maintenance services in the region, to assist in the completion of faulty instrument maintenance
   

Requirements

1. Bachelor’s degree or above, majoring in surveying and mapping, geomatics, remote sensing, navigation, machinery, agricultural machinery and other related majors;
2. Years of technical support experience, familiar with surveying and mapping geographic information industry, precision agriculture industry or agricultural machinery industry related technology and products, independent product demonstration and training experience;
3. Possess a driver’s license with good driving skills;
4. Excellent English listening, speaking, reading, and writing skills.

Benefits

• Salary is negotiable according to ability and experience
• Working hours 5 days/week, working remotely.
• Company laptop support
• Operation support