Customer Service – Travel App

Job Descriptions

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints, …
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience

Requirements:

• Fluency in English (Speaking, listening, writing, and reading) – working 100% in English.
• Ability to adapt and work well under pressure in a fast-paced environment.
• Ability to take ownership and solve problems.
• Positive and resilient attitude.
• Minimum high school diploma or equivalent.
• At least 6 months in a Customer Service role.

Benefits

• ase salary: 7.500.000vnd/month.
• Meal Allowance: 500.000vnd/month.
• Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).
• Monthly KPI incentive: 900.000 – 1.200.000vnd.
• 14 Annual leave per year.
• Computer provided.
• 100% English Environment.
• Global training program.
• Annual review.
• 13th pay salary.

Work Time: 24/7, 2 days off per week, arranged by team leaders.

Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.

Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.

Venue: Tower 1, OneHub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City, Ho Chi Minh City, Viet Nam.