Customer Service (Malaysia) Position

Job Descriptions

• Handle customer service requests through various channels such as phone calls, voice services, email, social networks, or other means.
• Solve customer problems by posting on e-commerce platforms, responding to comments, or sending messages.
• Provide timely and accurate responses to customer requests.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure customer satisfaction by providing excellent customer service.
• Manage customer complaints and provide solutions.
• Collaborate with team members to improve customer experience.

Requirements

• College graduate in the field of Science, Engineering, or Technology.
• Language Skills: work in Vietnamese and basic English
• Experience: Some experience in customer service is an advantage but not required.
• Good communication skills.

Benefits

• Total income: 23,000,000 – 28,000,000 VND/month
• Basic salary: 3800 – 4200 RM per month
• Housing allowance: RM 200 per month
• KPI: up to 20% – 2-year labor contract.